how to order
payment options
painting
shipping
 
TM Tuning is here to serve international customers. We will ship to almost any place in the world. The following page will give you an overview about the order process and the options you have when ordering from TM Tuning. However, if you have any questions that are not answered on this page please feel free to contact us anytime, either by email or by phone. Also please remember that TMT only offers Real European parts with Euro-specifications.

If you are a Foreign or Domestic Military service member that is currently active in your branch of service you are eligible for a Military discount. In order to receive your discount your online order must be placed with your military email address for verification purposes.


In addition to your personal information (such as address and daytime phone number) we will need the following info from you when you place your order:

manufacture date (month and year) of your car.
(The manufacture date can be found on older models in the driver side door jam sticker, on newer models it can also be found in your owners info or warranty papers.)

specific car information including engine type

paint code (if desired) - 4 digits incl. letters and numbers, can be usually found in the door jam sticker or in the trunk. If you cannot find it please contact us with your VIN number.

We cannot process your order without all the info requested. If for some reason you have problems providing this information please let us know.


online orders:

When you have finished shopping go back to the homepage and click on the checkout button on the top right side of the homepage.

Your order content will show up and you have the option to make final changes on your selection. Please note that the total you will be quoted does not include the shipping charges. You will receive your final order confirmation including shipping and handling via email after we have received your order.

On the order confirmation page you can choose your desired payment method.


 

phone orders:

You can call 1-866-206-9072 (ext-6411) and request a call-back at your preferred time.
or
You can call our direct office line: +49-30-41 72 37 66
For the case that all representatives are serving other customers, PLEASE leave a message, we will call you right back!

*NOTE* If you would like to save money on long distance phone charges when calling TM TUNING please inform the sales rep. at the beginning of the conversation that you would like a call back!

Please have the order numbers of the items you would like to order ready.
 
 
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1. paypal
 

If you choose Paypal as your payment method you will automatically linked to Paypal where you can log into your Paypal account to make payment for your order.

If you are not a Paypal member you need to create your own Paypal account in order to use this service. It is free of charge and all you have to have is a bank account. The sign-up process takes 5 minutes, then you are ready to make a payment.

   
Just click on the Pay-Pal
logo to sign up.
   
Pay-Pal currently accepts the following forms of payment: VISA, Bank Debit Card, Master Card, American Express and Discover Card. You can also pay with "e-check" using a check (please estimate 3-10 business for the check to clear).
   
 
2. credit card
 
Credit card payments are processed via 128 bit secure and encrypted connection (on secured pages).
TMTUNING.COM fulfills the Payment Card Industry Security Standard (PCI DSS) which is the common, worldwide valid IT security standard of the leading credit card companies.




TMTUNING does not receive, store or transfer your credit card data. Credit card payments are processed via secure Wirecard payment page.
Your credit card will be billed as TMTUNING.COM. Your credit card will be billed immediately after you have clicked the "pay now" button. Please only click the button ONCE to prevent your card from being charged more than once.

All transactions are in United States Dollars, unless specifically stated otherwise.

All customer data will be treated confidential and will not be sold to others.
We recommend the cardholder to print out all transaction data and our terms and conditions in order to avoid misconseptions and discussions at a later time.
Fulfillment to the contract is, when the goods leave our facility.

The following credit card types are accepted:



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Once your credit has been charged you will receive your order invoice receipt as well as shipping info via email.
 
 
3. Western Union
 
http://www.westernunion.com

1-800-CALL-CASH

You can make the Western Union payment either by phone or online with your credit card or directly at your nearest WU location.  All you have to do is call the toll free number and follow the instructions or go the the web site and hit the "send money" button.

Western Union currently accepts the following forms of payment: VISA, Bank Debit Card, Master Card, American Express, Discover Card and cash for walk-in-payment.

*NOTE* Additional fee applies!

You will receive specific payment instructions when you contact us to order.
 
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We can paint your item for you so it is ready to be installed when you receive it. If you like items painted please make a note of it in the "paint request" box of the online checkout. The painting charge will be reflected on your order confirmation after a TMT rep has calculated the painting charge for you. Please note that not all body parts can be pre-painted (i.e. due to shipping or fitment)
 
small items medium sized items large items bumpers
$ 50 - 95 $ 120 - 200 $ 220 - 270 $ 290 - 320
 
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Here is a brief description of how TM Tuning gets the package to you.

TM Tuning ensures that you will never pay for unnecessary shipping cost. If there is a more economical shipping method available compared to what you have selected we will suggest the alternative to you before you confirm your order.

We do not overcharge for shipping. The shipping you will be charged is accurate (this is one of the reasons why your shipping price is not automatically calculated when you complete your online order! Shipping prices are calculated manually based on weight, size and destination and with the current currency conversion rate.).

All of us here at TM Tuning really pride ourselves in the packing and quality of shipping that we do. We take every possible measure to make sure your item makes it to you safely and in a timely manner. Some people might think that we even "over pack" the parts with bubble wrap but to us it's better to be safe then sorry. TM Tuning has invested allot of money for the shipping aspect of the business, we use only the best quality bubble sheet, high impact air pillows and environment safe foam/popcorn and packing materials.
 
TM Tuning offers the following shipping options for non-oversized items:
 
Standard Air   Air Plus   Express
transit time:   transit time:   transit time:
14 - 20 business days to North America
5 - 14 business days to Europe (depending on country)
14 - 20 business days to Asia
15 - 25 business days to South Africa / South America / Australia
note: business days are Monday thru Friday excluding holidays
*possible customs inspection time NOT included in above estimates 		  7 - 11 business days to North America
2 - 8 business days to Europe (depending on country)
7 - 11 business days to Asia
8 - 13 business days to South Africa / South America / Australia
note: business days are Monday thru Friday excluding holidays
*possible customs inspection time NOT included in above estimates 		  2 - 4 days (anywhere)
         
shipping cost:   shipping cost:   shipping cost:
$ 6.00 - $ 29.00 (up to 4 lbs);
$ 18.00 - $ 165.00 (more than 4 lbs, up to 70 lbs)
depending on weight and location 		  $ 9.00 - $ 38.00 (up to 4 lbs);
$ 24.00 - $ 350.00 (more than 4 lbs, up to 70 lbs)
depending on weight and location		   starting at $ 27.00, depending on dimensional weight and location
         
This is the most affordable airmail option that is available.   We suggest this shipping option to anyone who wants to receive goods quicker but still save some money on shipping.   We suggest this shipping method to customers who want to receive product fast and require international tracking.
         
The final delivery will be made with the local postal service.   The final delivery will be made with the local postal service.   The final delivery will be made with the Express shipping carrier (i.e. UPS/Fed Ex/DHL).
         
insurance:   insurance:   insurance:
if you would like to insure you package you can purchase additional insurance for 1.50 Euro per 100 Euro value, minimum EUR 6.00. Please ask for insurance when ordering.   All packages are insured up to € 500 (ca. $ 700.00), if your package exceeds this value you can purchase additional insurance.   All packages are fully insured.

Oversized items such as bumpers will ship via freight forwarder (European customers) or Air Freight Cargo (International customers/Islands). Quotes must be requested, a general estimate is not possible.
 
 
**IMPORTANT INFO**

If your package arrives damaged notify us immediately. Specific instructions on filing a damage claim and what to do next will be provided to you by at TMT rep.
If possible, request a written claim confirmation from the delivery person right away.

If you have further questions please feel free to email us anytime.

Your TM Team
 
 
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