Buyers can place orders by speaking with a customer service representative
via e-mail and/or telephone or directly ordering online using the
secured shopping cart system.
TM Tuning reserves the right to cancel any unpaid order at its discretion
after a period of 2 weeks after order placement. It is incumbent on the
person making the order to notify TM Tuning once
TM Tuning has requested information to proceed with an order. Unless
otherwise agreed to by both parties, any orders that have not resulted
in payment after 2 weeks of order placement
are considered cancelled.
An online order is only completed once TM Tuning has replied to said order with the order confirmation, reflecting the final order total amount including shipping and handling.
After placing an order online the customer will receive an email which will link to the final order overview, at which point payment options will be provided to the customer. It is the customers responsibility to review all order information carefully on the order confirmation page before making payment, to verify that all order additions, changes and updates are correct.
TM Tuning is not held responsible for any incorrect
information provided by the buyer and of any subsequent outcome that should
arise (e.g. product sent to wrong address).
Special order items, customized items and painted items are excluded from the right of return. At the time a customer confirms a special order he or she is obligated to purchase and pay for the item.
Payment is due in full before the order ships.
TM Tuning will only accept payments via bank transfer, Western Union, Paypal, Visa or Mastercard. TM Tuning will provide the buyer as much confidentiality as possible when purchases are made using credit cards and any other such personal information including home address, name, etc. In the highly unlikely case that any action not limited to credit card fraud should arise, TM Tuning will not be held accountable. It is the responsibility of the credit card holder to apprise the appropriate authorities, companies, persons, etc. to resolve this matter and TM Tuning will assist as much as it possibly can.
TM Tuning is at liberty to exclude any information it feels the customer should not know.
Once payment is made, TM Tuning will promptly provide the buyer with a detailed invoice via e-mail. It is the customer’s sole responsibility to verify and agree to all information on the invoice. Should the customer not respond to said e-mail or note any errors on the attached invoice, TM Tuning will treat it as confirmation that the information on the invoice is accurate and apply the resultant Terms and Conditions accordingly.
TM Tuning provides only the highest quality OEM and aftermarket tuning products. Almost all products on the website and/or available to purchase by TM Tuning meet TUV standards.
All lighting products available for purchase meet German E-Code specifications per STVO regulations.
A licensed painter using highest quality paint will perform painting work if requested. Any damages, scratches or other such abrasions that may occur during shipping to and from TM Tuning are not TM Tuning’s responsibility. The customer should be well aware that painting is an outsourced custom work that can delay order shipment as much as 2 weeks or more, depending on the volume of activity the painters have.
Every product price on the TM Tuning website is subject to change at any time and without notice. The reason for said price alteration can vary and TM Tuning will generally inform its customers of said reason. All prices on the tmtuning.com are in US Dollar currency.
If a customer reserves an item or product and the price changes after the customer has completed payment in full, the customer is charged the lower of the two prices. If the altered price is lower than the price at which the customer was previously quoted and charged, the customer will receive a discount and/or refund equivalent to the difference between the changed and unchanged price.
All prices listed on our website are net prices (excluding VAT).
VAT (sales tax) applies to all purchases with shipping address within the European Union. The VAT charge is based on the current German Sales tax rate of 19 percent. The sales tax will be charged on all items as well as shipping and handling to shipping addresses within the European Union.
It is the sole responsibility of the consumer to know of the VAT’s inclusion. TM Tuning invoices will always clearly state the VAT charge in any order and/or invoice made for shipment to a nation in the European Union.
Every item ordered is shipped per the buyer’s request. TM Tuning is no
longer held responsible for the package under any condition once said package
has entered the shipping company’s system.
Any loss, damage or delay incurred is the direct responsibility of
the shipping company. Unless TM Tuning is personally delivering the package,
it is not responsible for any action that occurs during the shipping
process.
Standard Air packages are only partially insured. The customer has
the option to include full insurance at his or her own cost.
All Air Plus packages are insured up to a value of EUR 500.00. The
customer also has the option to include additional insurance and be charged
accordingly.
All Express and Air Freight packages are fully insured.
Upon receiving payment in full, TM Tuning will send the buyer a detailed invoice with an itemized list for the order via e-mail. Included in this e-mail is an estimated time of arrival. The ETA (estimated delivery date) provided is estimated based on past experiences and averages given by the shipping companies as well as estimated time frame of when the order is ready to ship in case an item has to be specially ordered for the customer.
The ETA’s given are simply estimates and do not reflect any guarantee whatsoever of a deadline of any sort for the product to arrive at the buyer’s shipping address.
TM Tuning is not responsible for any customs, duties, import fees, taxes or any additional charges charged to the receiver. Any of the aforementioned charges and other such charges not mentioned are the sole responsibility of the purchaser/receiver.
Customs charge is a fee that all domestic governments impose on imported goods. The amount of the fee varies on certain factors, including the importing country’s standard customs bill. TM Tuning bears no responsibility whatsoever of this charge and it is up to the customer to know that this fee will or can apply on any purchase made from the TM Tuning website to any country outside of the European Union.
All purchases made do not include customs fees and all invoices reflect this fact.
It is the customers/buyers responsibility to retrieve information about importing fees from his or her local customs service.
Standard Air and Air Plus shipping methods do not feature international tracking. The German package number can only be used for tracking within Germany. After the package leaves the country it will be handed over to a local shipping company, from that point on the German package number is no longer usable for tracking information.
In some cases so-called match codes are generated which give information about when a package enters another country and whether or not there have been any delivery attempts. If available, this number can be provided by the TM Tuning Shipping Department.
In cases where the customer selects Express and/or Air Freight as shipping method, TM Tuning provides the customer with a valid tracking number.
Any item that is returned
must be returned within 2 weeks after receival. The returned product
cannot be used, installed
and/or show any sign of use. If the customer is returning an item that
shows any sign of use per TM Tuning’s discretion, he or she
may not receive a full price reimbursement.
Unless otherwise stated, TM Tuning will not refund the customer the
original shipping cost for returns. If TM Tuning originally shipped the
wrong product, TM Tuning will refund the original shipping cost and will
also provide the correct product at no additional cost.
In the case that TM Tuning sent out the wrong part due to the customer
not providing the correct information, TM Tuning is not held accountable
for the return or shipping cost.
All returns shipped back to TM Tuning are done so using the method detailed
by TM Tuning. Before returning items to TM Tuning the customer must request
an RA-NUMBER and return instructions.
Special
order items, customized items and painted items are excluded from the right of return in any case.
It is the sole responsibility of the customer to have the correct
information regarding the return policies of special orders. Should
he or she have
any questions regarding said policies, he or she can ask a sales representative
for details.
If an item was received in damaged conditions the customer must contact TM Tuning immediately. He or she will receive detailed instructions on how to handle the damage claim with the shipping company.
In the case that a package is lost, it is the responsibility of the receiver to claim the loss to the shipping company. TM Tuning will assist the buyer as much as possible by providing as much information as it can. In some cases TM Tuning can handle the damage claim for the customer, but the responsibility for the lost package does not lie with TM Tuning.
Interactions between purchaser and shipping company do not involve TM Tuning. TM Tuning will facilitate and accommodate both parties as much as possible, but it cannot guarantee satisfaction to either party.
Once and if TM Tuning receives appropriate compensation from the shipping company for a lost package, TM Tuning will, unless otherwise stated, ship a replacement.
In the case that a warranty is required for a specific item, TM Tuning will investigate it. The customer is obligated to provide requested information such as photos of the item in question, or to return the item to TM Tuning at his/her own cost. TM Tuning will then forward the warranty case to the manufacturer of the item.
In some cases TM Tuning will provide the customer with information necessary to contact the manufacturer directly. All parts sold by TM Tuning contain the original warranty of the manufacturer unless otherwise stated.
The customer agrees that his/her email address will be subscribed to TM Tuning's mailing list when registering a customer account on the tmtuning.com website. If the customer does not wish to receive newsletters from TM Tuning he/she can unsubscribe from the mailing list at any time.
TM Tuning is free of any liability regardless of nature or situation. Any and all European-specific parts sold on the TM Tuning website and any of its affiliates are sold for show or off-road use only.
All North American and outer European-based customers are responsible for knowing that many items sold on TM Tuning were never intended for installation on non-German VW's and that any purchase of any European-only part is at the absolute and sole liability of the buyer.
TM Tuning will not offer any refund or return from customers that are unwilling or unable to install European parts. Any purchases made by customers are the sole responsibility of the customer to know whether or not he or she can install the part correctly or do so under professional guidance. TM Tuning’s sales staff will provide as much information as it possibly can to assist in the matter of installation without guarantees. Any part not produced by TM Tuning or installed by a non-certified VW/Audi mechanic or dealer is under the sole responsibility of the manufacturer or the new owner.
Customers must be aware of all laws and regulations that apply to their purchases in their specific country. It is the sole responsibility of the purchaser to know whether or not a product can be legally installed, applied, adhered or otherwise attached onto his or her automobile.
TM Tuning is legally absolved of any illegal activity or action undertaken by or with use of a TM Tuning product. It is the responsibility of the person using the product to know, understand and apply any laws or rules accordingly.
All commercial transactions undertaken by TM Tuning, based in Berlin, Germany are subject to and in accordance with the Laws of Germany. In the unfortunate event of a dispute with any foreign based client requiring a legal resolution, the proceedings shall be undertaken within the framework and procedures pertaining to German jurisdiction.
TM Tuning® 2003-2011